Refund policy

Return & Refund Policy

We want you to feel confident when purchasing from ANGEL. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

For returns that are not related to a product defect, damage, or incorrect item, the product must:

Be unused and not connected to a water supply;
Be in like-new condition;
Include the original packaging, accessories, components, manuals, and other items included with the product; and
Include proof of purchase.

Products that have been opened but have not been installed, connected to a water supply, or used may still be eligible for return if they meet the conditions above.

Installed or Used Products

Products that have been installed, connected to a water supply, or used are not eligible for return due to a change of mind, personal preference, or other non-quality-related reasons.

If an installed or used product has a suspected defect or quality issue, please contact us. Our customer service team will evaluate the issue and determine the appropriate solution.

We may ask you to provide your order information, photos, videos, or other relevant details to help us evaluate the issue.

How to Request a Return

To request a return, please contact us at e-com.support@angelgroup.com with:

Your order number;
Product model;
Reason for the return; and
Photos or videos, if relevant.

Our customer service team will review your request and provide return instructions if your return is approved.

Please do not return any product before receiving return authorization and instructions from ANGEL. Items returned without prior authorization may not be accepted.

Damaged, Defective or Incorrect Products

Please inspect your order upon delivery.

If your product arrives damaged, defective, or incorrect, please contact us as soon as possible so we can evaluate the issue and make it right.

We may ask you to provide your order number and photos, videos, or other information showing the issue.

Once the issue has been reviewed and confirmed, ANGEL will provide an appropriate solution depending on the circumstances. This may include replacement parts, product replacement, return, or refund.

For confirmed product quality issues, shipping damage, or incorrect items, ANGEL will cover applicable return shipping costs.

Replacement Filters

For hygiene and product integrity reasons, replacement filters that have been opened, installed, or used are not eligible for return unless they are defective, damaged, or incorrect.

Unopened and unused replacement filters may be returned within 30 days of receipt, subject to the requirements of this policy.

Return Shipping Costs

For returns that are not related to a confirmed product defect, damage, or incorrect item, customers are responsible for return shipping costs.

Any original shipping charges paid at checkout are non-refundable.

If the return is due to a confirmed product quality issue, shipping damage, or an incorrect item, ANGEL will cover applicable return shipping costs.

Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at e-com.support@angelgroup.com.

Purchases Made Through Other Retailers

This Return & Refund Policy applies only to products purchased directly through the official ANGEL online store.

If you purchased your ANGEL product through Amazon or another retailer, please contact the original seller and follow their applicable return and refund policy.